Penny is one of those people who took the big jump to strike out in her own business and from her answers below has not looked back.
Name: Penny Kavallares
Name of your business: Lydney Osteopaths
Website address: www.lydneyosteopaths.co.uk
1. What did you do before your current business?
I have been an osteopath for 30 years but always worked from other osteopaths practices.
2. What made you start your current business?
Turned 50 and decided I was fed up of doing things other people’s way. Also looking long term I will hopeful be able to reduce my hours and have someone else working in my practice for me in the not so distant future!
3. What do you most enjoy about your business?
Being in control.
4. If you had a magic wand what would you change about your business?
I wouldn’t change anything but I would jump forwards a few years to when the practice is really well established so I could shorten my hours and take on an assistant.
5. Do you have any useful tips or ideas that you could share?
I think using a call minding service from the start instead of relying on the answer phone has meant the customers/patients have been able to talk to someone every time they have called and I have not missed their custom because they didn’t leave a message.
It has also taken the pressure of me ie not having to worry about checking the answer phone every few minutes when I am not in the practice or on holiday.
Take the opportunity to chat to Penny at the Enterprise Fair about business or about what osteopathy might be able to do for you or someone you know.